MPositioning Co., Limited (named as “MP”, “MPositioning” or “We” below) respects your privacy and works hard to safeguard the privacy of your personal data. And we want you to know that we apply our long-standing commitment of safeguarding privacy to our online and Internet activities.
Personally Identifiable Information
We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.
Verification, Billing, and Order Status
We collect Personal Information to verify the accuracy of your name, billing address, shipping address, to bill you for products and services purchased and to pay you for products and services sold. We use your e-mail address (es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.
a). 30 days money back or item exchange
We offer 100% satisfaction guarantee. Most items can be returned within 30 days of receiving the item. Within 30 days of receiving the items, if you are not 100% satisfied with the item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
All returns must be in new, resalable condition and in original unmodified packaging. Custom orders cannot be returned when they function properly. Custom Orders mean the manufacturing according to client's detailed requirement.
b). Return of working products after 15-days and within warranty period
After 15 days from delivery, we do not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
c). Return for repair/replacement within warranty period
We offer limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a 'test report' showing it does not function or contact our sales and discuss the issue.
d). Ship To:
If you want to exchange or return your item, please contact your sales representative directly, or just email us to get more information. We will deal with the Exchange or Return in time.
Significance of Limited Warranty
To deliver worry free operation and eliminate the cost associated with the warranty repairs, we offer a Limited Warranty as a standard feature across all major product lines.
a). 30-Day Money-Back Guarantee
We offer a 30-day money-back return policy. Within 30 days of receiving the items, customers may return an order and obtain a refund. If the original parts have not been unpacked or touched or if the parts have been determined to not work as described on our website, a full refund (excluding shipping charges) will be awarded. In all other cases (e.g., customer orders incorrect parts), you may return it for exchange or full refund (excluding shipping charges). To initiate a return, contact us: +86-020-3258-1509 or email us for more information and ship the product.
b). Limited Warranty
Different products have different limited warranty. According to different materials and workmanships, usage rate, the availability of the spare parts is varied from different products. Please check the details as following.
Motorized Positioning Stages (Motorized Linear Stages, Motorized Rotation Stages, Motorized Goniometer Stages, Motorized Lab Jacks, Motorized Multi-Axis Positioning Systems) enjoy one year limited warranty. Manual Positioning Stages (Manual Linear Translation Stages, Manual Rotation Stages, Manual Vertical Stages, Manual Lab Jacks, Manual Dovetail Stages, and Manual Multi-Axis Positioning Systems) have 6 months limited warranty. The Actuators (Adjustment Screws, Micrometer Heads, Digital Micrometer Heads) are wearing parts, can they only enjoy a 15 Days Exchange and Return Policy. The rest items usually enjoy one year limited warranty. Custom orders cannot be returned when they function properly.
If any our products fail due to a defect in materials or workmanship within limited warranty of original shipment, we will, at its sole option, repair/replace the product or refund the original purchase price. To access this Limited Warranty, contact us and ship the product to our factory.
All else notwithstanding, acceptance of products from MPositioning Co., Limited, constitutes acceptance of this Limited Warranty.